Returns Policy

Delivery within the EU / Rest of the world

  • All products supplied in a quality themed presentation box.
  • Same day despatch on all orders placed before 2pm Monday to Friday.

The service we offer is;

  • Royal Mail International Tracked & Signed - £12.95 (3-12 working days)

Please note that our international delivery service does not have a guaranteed delivery time. Delivery times to Europe are typically around 3 to 7 working days, and 5 to 14 working days for the Rest of the World, however these may vary. If you would like a better estimate of delivery times then please get in touch by email or by phone and we will check for you. A signature is required for all our parcels, so please ensure someone is at home to receive it.

We will notify you by e-mail when your order is despatched. This will include the parcel's Royal Mail tracking reference. You can also check the status of your order at any time in the My Account section of the website, which will update with the parcel's Royal Mail tracking reference. You can track your parcel at any time using this reference on the Royal Mail website.

We DO NOT ship to the following countries listed below. We reserve the right to cancel your order if you are in a country we cannot ship to. If you do not see your country listed and are having trouble placing your order, please contact us;

Afghanistan, Anguilla, Azerbaijan, Bangladesh, Barbuda, Belize, Benin, Bolivia, Bosnia, Botswana, Burkina Faso, Brunei, Cambodia, Cameroon, Africa, Chad, China, Colombia, Congo, Costa Rica, Cook Islands, Cuba, Dominican Republic, Ecuador, El Salvador, Estonia, Ethiopia, Fiji, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guyana, Haiti, Indonesia, Iraq, Iran, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lebanon, Liberia, Libya, Malawi, Malaysia, Maldives, Mongolia, Mozambique, Namibia, Nicaragua, Niger, North Korea, South Korea, Oman, Pakistan, Panama, Papau New Guinea, Peru, Philippines, Qatar, Rwanda, Saudi Arabia, Senegal, Sierra Leone, Somalia, Sri Lanka, Sudan, Syria, Taiwan, Tanzania, Togo, Tonga, Trinidad & Tobago, Uganda, UAE, Uzbekistan, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.

Returns Policy

If, for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us, in its original condition and packaging, within 30 days of the date you received it and we will issue an exchange or a full refund for the price you paid for the item. This does not affect your statutory rights, and includes the 14 day statutory cooling off period.

Please note that for hygiene reasons we cannot accept returns or process refunds for pierced jewellery if the item has been worn. This includes Earrings, Nose Studs and Body Jewellery.

All our items come with a manufacturers 12 month warranty, so if your product is faulty please contact us as soon as possible.

Prior to returning any item it is important that you contact us to see if we can come to a solution you are happy with that saves you the time and effort of sending something back. If it is unavoidable that you need to return an item, you are responsible for the postage costs of returning the goods to us (refundable if manufacturing fault). We would therefore advise you use a tracked/recorded method of posting. You must ensure the item(s) are adequately packaged to prevent damage in the post.

Our returns address is;

Returns Department
PO Box 260
LS12 9EP

It is advised to include either a copy of the original invoice, or a covering letter with your name, address and contact details so that we can process your return/refund promptly. If you have any questions, please Contact Us.

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