Terms & Conditions

Terms & Conditions

Overview

We strongly advise you read these terms and conditions prior to placing an order. If you are uncertain about anything then please Contact Us.

In these Terms and Conditions:

“We”, “Us” and “Ourselves” means The Jewellery Superstore.

“Website” and “Site” means the website at www.thejewellerysuperstore.com and/or www.thejewellerysuperstore.co.uk.

“You”, “Your” and “Client” means the person using the website.

“Party”, “Parties” or “Us” refers to both the client and ourselves, or either the client or ourselves.

In using this website you are deemed to have read and agreed to the following terms and conditions:

Usage

By using the website you are confirming that you are 18 years old or over, or if you are under 18 then you are using it with the consent of a parent or guardian.

Accessing our site

We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features and services. We will attempt to minimise the frequency and duration of any such suspension or restriction. We are not liable if the website is unavailable for any period of time.

We reserve the right to terminate the website, or parts of it, or remove any products or services without prior warning. This may happen if the law changes and restricts our ability to provide the website or any part of it, including products and services, or if technical difficulties, or events beyond our control, prevent us from operating the website.

Whilst we take every precaution we can and perform regular security scans, we cannot guarantee that the website is free from computer viruses. It is your responsibility to take precautions in this respect.

Licence for website access

We grant you a limited licence to access and make personal use of our website, but not to download (other than page caching), or modify it, or any part of it, unless you have our express written consent. This licence does not include any resale or commercial use of the website or its contents; the collection and use of any product listings, descriptions or prices; any derivative use of the website or its content; or the use of data mining, robots, or similar data gathering and extraction tools.

Neither this website nor any portion of it, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You are granted a limited, revocable, and non-exclusive right to create a hyper-link to our website as long as this link does not portray us, or our affiliates and their products in a false, misleading, derogatory, or otherwise offensive matter.

Your Conduct

You must not use our website in any way that causes, or is likely to cause, it or access to it to be interrupted, damaged or impaired in any way.

You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You understand that, by signing up to receive promotional emails, you agree to receive marketing communications from us and our associated companies.

You must not use our website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity.

You must not use our website to send, use or reuse any material that: is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; is in breach of copyright, trademark, confidence, privacy or any other right; is otherwise injurious to third parties; consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any 'spam' to cause annoyance, inconvenience or needless anxiety.

You must comply with all applicable local, state, national and international laws and regulations that relate to your use of or activities on the site. We reserve the right to report potentially criminal activity to appropriate law enforcement agencies.

Placing an Order

For further information on placing an order, please see our How To Order page.

We can only accept orders from and to addresses in the United Kingdom, including the Channel Islands, BFPOs, and those European/International countries specified. If you are unsure if we can ship to your country, please contact us before ordering.

After placing an order online we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us.
When we despatch your order we will send you a despatch confirmation email to the email address you provided. This email marks our formal acceptance of your order and our obligation to complete the contract.

Orders placed before 2pm will be despatched the same day subject to stock availability and security checks. To ensure guaranteed next day delivery please phone us on 08002 100 155 (Freephone).
If a different delivery address has been requested we reserve the right to send a letter to the billing address to confirm order details.

We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:

  • Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.
  • Payment has been made using a card not issued in a country we despatch to.
  • There is an error on the website regarding the price or description of a product.
  • The items ordered are no longer in stock or available.
  • We have tried contacting you about your order and have not heard back within a reasonable period of time.

If the items you have ordered are unavailable you will be notified as soon as possible.

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.

Our Products

All products are subject to availability which is subject to change.

Products shown will not be actual size, where available approximate measurements are provided.

All colours are reproduced as accurately as electronic processes allow.

We reserve the right to amend the details and specifications of our products as necessary or to conform with any changes in UK or EU requirements.

We try to ensure that our website is as accurate as possible, however, we cannot be held responsible for any inaccuracies or errors beyond our control.

All items will be supplied in our own packaging or branded packaging from suppliers.

Pricing and payment

We use the worlds most trusted payments institution PayPal to securely process all our payments. Please visit the Paypal website for further details on how they work.

All prices are in Pounds Sterling and include VAT at the prevailing rate.

Where applicable delivery costs will be added to the total price of the goods.

Prices are subject to change without notice.

The price you pay is the price of the goods shown at the time you placed your order, including any additional delivery costs if applicable.

Cancelling an Order Placed

If, after placing, you wish to cancel your order you can do so at any time prior to it being despatched.

If you do wish to cancel your order you will need to contact us as soon as possible via phone on 08002 100 155 (Freephone) or another method from our Contact Us page. You must quote your order number and confirm your name and address details.

Unfortunately if your order has already been despatched before you contact us then you will be unable to cancel it and will have to return it for a refund (see our Returns Policy for details).

Delivery

We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible.

Our standard delivery to the UK is Royal Mail Signed For™ 1st Class, which usually takes 1-2 working days. If you need goods in a hurry, we also offer Next Working Day delivery to the UK mainland with Royal Mail Special Delivery Guaranteed™ by 1pm. This service is guaranteed by Royal Mail, and not by us.

We use Royal Mail Tracked & Signed (formerly Airmail) to ship orders to Europe and the Rest of the World.

Delivery times to Europe are typically around 3 to 7 working days, and 5 to 14 working days for the Rest of the World, however these may vary. Once despatched all orders are fully insured by Royal Mail or ourselves until they have been delivered and signed for.

As soon as your order has been delivered, or confirmed as having been delivered by Royal Mail, then you will be responsible for them.

For further details on Royal Mail's guarantees, delivery time-scales, and exclusions, please visit the Royal Mail website.

Please note that we are closed for all UK bank holidays and therefore all delivery times will be extended around these periods.

Returns

Customers in the UK and EU can cancel any order(s) or return any goods, for any reason, within 30 days of the goods arriving. This does not affect your statutory rights, and includes the 14 day statutory cooling off period. If you would like to cancel goods you will receive a full refund within 14 days of cancelling and returning your goods. You must contact us prior to returning an item or you risk a delay in use dealing with your refund. You must return goods to our returns address (Returns, TJS, PO Box 260, Leeds, LS12 9EP) and you are responsible for the postage costs of returning the goods to us. We would advise you use a recorded method of posting the goods back to us, and to use a padded envelope like a jiffy bag. You must ensure the item(s) are adequately packaged to prevent damage in the post. All our products come with a 12 month manufacturers warranty. Please see our Returns Policy for further details.

Refunds

When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process a refund for the full amount that was paid for the item in the same form of payment, and account, originally used for the purchase. If you have not received your refund within 7 working days of us receiving your product, then please contact us. This refunds policy does not affect your statutory rights.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out below will apply to your use of this website by linking to it.

Reviews and Feedback

You may post reviews, comments, feedback, questions and other content to the website ("user content") provided that such user content is not abusive, defamatory, obscene, illegal or infringes the privacy or intellectual property rights of another, or is otherwise injurious to third parties. You may not post "spam" or misleading user content, or any user content which is factually incorrect or misleading.

If you post user content you grant us a perpetual, irrevocable, non-exclusive, royalty-free and fully sub-licensable worldwide licence to use, reproduce, adapt, modify and publish the user content in any media, to use the name you submit in connection with any user content, and otherwise commercially use the user content including any ideas, concepts, know-how or techniques contained in user content.

If you post user content you represent and warrant that (a) you own the rights to, and have all necessary permissions (including any applicable licences) for us to use the user content as contemplated under these terms; (b) the user content is factually accurate; (c) the user content is not defamatory; and (d) the user content does not infringe the intellectual property rights of, or is otherwise injurious to, a third party. You agree to indemnify us and keep indemnified us, our officers, directors, employees, agents and contractors against any loss, costs, damages, expenses and claims brought by third parties arising out of, or in connection to the user content you supply. If you believe that any content contains a defamatory statement or infringes your own rights, please notify us by emailing contactus@thejewellerysuperstore.com.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Liability

We cannot accept responsibility for any loss or damage experienced as a result of our website, or the goods and services supplied by it, except as required by law.

We are still liable for:

  • Loss, damage, death or personal injury resulting from our negligence.
  • The quality of the products and services we provide.
  • Fraudulent misrepresentation.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any of their Client Records that we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. For more information about cookies, please visit the Information Commissioner's Office.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Disclaimer

Exclusions and Limitations;

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature;

and

  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

General

The laws of England and Wales govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected

  • FREE DELIVERY

    ORDERS OVER £30
  • DISPATCH SAME DAY

    ORDERS PLACED BEFORE 12PM

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